Orders

Everything on creating, tracking, updating and cancelling orders.

How Orders Are Checked For Fraud

Some sales channels flag high-risk orders automatically, and Hutch holds these for your review.

How To Create A Manual Order

Send products to an influencer, friend or team member without placing the order through your own store.

Shipped Pending Explained

Your order has been picked, packed and dispatched, but hasn't yet been scanned into the courier's network.

Order Statuses Explained

A rundown of every status you might see on an order, from processing through to delivered.

How to Cancel An Order

You can cancel an order any time before it's picked, directly from your dashboard.

How To Duplicate An Order

Quickly create a copy of an existing order, useful for repeat sends or corrections.

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support@hutchlogistics.com

sales@hutchlogistics.com

01245 956337

© 2026. Hutch Logistics Ltd (12551780). 1 Atholl Road, Springfield, Chelmsford, CM2 6TB.

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Privacy Policy

Modern Slavery

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Join our Mailing List to receive the latest updates from Hutch.

By subscribing to this mailing list, you consent to receiving emails from Hutch and agree to our Privacy Policy.

Browse

Home

Why Hutch

About Us

Our Clients

Technology

Blog

Partnerships

Services

Ecommerce & DTC Fulfilment

B2B & Retail

Amazon Services

Returns Management

Kitting & Rework

Outsourced Customer Support

Freight

US Fulfilment

Contact

support@hutchlogistics.com

sales@hutchlogistics.com

01245 956337

© 2026. Hutch Logistics Ltd (12551780). 1 Atholl Road, Springfield, Chelmsford, CM2 6TB.

Terms & Conditions

Privacy Policy

Modern Slavery

Carbon Reduction

Join our Mailing List to receive the latest updates from Hutch.

By subscribing to this mailing list, you consent to receiving emails from Hutch and agree to our Privacy Policy.

Browse

Home

Why Hutch

About Us

Our Clients

Technology

Blog

Partnerships

Services

Ecommerce & DTC Fulfilment

B2B & Retail

Amazon Services

Returns Management

Kitting & Rework

Outsourced Customer Support

Freight

US Fulfilment

Contact

support@hutchlogistics.com

sales@hutchlogistics.com

01245 956337

© 2026. Hutch Logistics Ltd (12551780). 1 Atholl Road, Springfield, Chelmsford, CM2 6TB.

Terms & Conditions

Privacy Policy

Modern Slavery

Carbon Reduction